Refund policy

Returns and refunds

All sales are final unless an item arrives faulty, damaged, or you receive the wrong item. This does not affect your statutory rights.

Please check your order when it arrives. If something is wrong, email info@akupasal.com within 7 days of delivery with your order number and clear photos of the issue, packaging, and item.

If your return or refund is approved, we will let you know the next steps by email. Items must be unworn, unused, and in their original condition unless the issue is a fault or damage.

Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect. We cannot accept returns for items that have been worn, washed, altered, or damaged after delivery.

If you have any questions before ordering, contact us at info@akupasal.com and we will be happy to help.